Frequently Asked Questions:
How long does it take to receive an order?
The first order takes a bit longer as the dye needs to be created. In most cases after you approve ?????? ?????? your proof you can expect your order in 4-6 weeks. If you have rush needs, please explain at time of order, so we can try to accommodate in a shorter time frame. Repeat orders can be done quicker.
Can I rush my order?
Yes, and depending on exact needs will depend on cost. Sometimes there will be no extra charge, so long as shipping doesn’t need to be increased. Once it arrives in the Greater Vancouver area, we ship direct to you. In most cases shipping is very quick on standard shipping and is included in the time specified above.
Do I get a proof?
Yes, you will get ???? ???? ?????? ??? ??????????? a proof which needs to be approved before production starts.
If I repeat my order, will I pay set up again?
No, exact repeats do not pay the set up again.
What type of metal can you choose?
We use gold or silver.
Can I group my order with someone else to get savings for higher quantity pricing?
Absolutely, we do many group orders to help offset the cost.
Are there stock dyes I can choose from to save on set up?
In regards to regular key tags, we have many different options to choose from. Please call 1-844-612-4326 to see if we have what you are looking for.
In regards to the KeepACoins, we have many dyes as well that can be reused to help offset cost, in both fundraising and business promotion jobs. Please email for more information
When do I pay for my order?
In most cases it is full prepayment. We secure your pricing right away with the factory so that we can guarantee the price for you. In the instance of larger orders, some terms may be made at time of order to help accommodate individual situations. We accept check, Visa or MasterCard.
FOR FUNDRAISING: we do accept PO’s, cheque and Visa or MasterCard.
Can I get a physical sample of my item before I order it?
As individual dyes need to be made, we cannot do a one item sample. The proofing will show exactly how the item will print. We do have lots of samples on hand if you would like to see the quality of the item, we will gladly send you a sample.
What do I do if there is a mistake on my order?
Please contact our office right away 1.844.612.4326 and explain the issue. Your concerns will be immediately addressed and rectified. We aim to please.
Do you offer other kinds of key tags?
Yes, we have an array of our most popular designs online, but do custom jobs upon request. Please phone 1-844-612-4326 for more information.
Can I do just a quarter or just a loonie or does it have to be a combo?
You can do any of the three. Pricing is based what you buy.
For packaging with the KeepACoin, does it cost more for full color printing?
No, the price is the same if you do 1 color or full color.